Customer Satisfaction Survey

Dear Customer, to help us understand how well we are meeting your expectations, we would ask you to fill in this brief questionnaire. We thank you for your time.

Your details
Your experience
Overall satisfaction with our products and services
How long have you been using our products and services?
Main reason you originally selected us
How satisfied are you with our products and services?

Please rate each on a scale of 1 (very dissatisfied) to 5 (very satisfied).

Value for price
Quality
Usage experience
Ability to meet needs
Design and appearance
How satisfied are you with your relationship with Lonsdale?

Please rate each on a scale of 1 (very dissatisfied) to 5 (very satisfied).

Flexibility of pricing
Flexibility of terms and/or agreements
Flexibility of partner and/or affiliate programs
After-sale support
Purchase experience
Sales representatives and support
Looking ahead
Compared to the alternative products and services available on the market, how do you rate Lonsdale?
Based on your recent experience, will you continue purchasing from Lonsdale in future?
Would you purchase additional or related products or services?
Would you recommend our products and services?
Did you experience any problems using our products or services?

Many thanks for taking the time to complete this survey. All comments, negative or positive, will be reviewed to try and improve on performance and quality.

Yours faithfully,
Michaela Lee
Director